SHIPPING POLICY
SHIPPING & RETURNS
SHIPPING
We offer shipping within New Zealand and internationally.
All domestic orders are shipped with NZ Post.
SHIPPING COST
New Zealand — $15
Australia — $15
International — $15
ESTIMATED SHIPPING TIMES
New Zealand: 1–3 business days
Australia: 5–7 business days
International: 7–14 business days
Please note that shipping timeframes are estimates and may vary depending on your location, courier delays, customs or other circumstances outside of RESTANCE's control.
MADE TO ORDER
Selected RESTANCE hoodies and tees are made to order.
Made-to-order pieces are produced after your order is placed and are expected to be ready for dispatch within approximately 7–10 days.
This is not a pre-order. You are ordering an available RESTANCE product that is made specifically as your order is received.
Once your order has been produced and dispatched, our standard shipping timeframes apply.
24-HOUR RELEASES
From time to time, RESTANCE may release selected styles and colours through a 24-hour release.
These releases are occasional and will have a specific ordering window. Once the 24-hour window closes, orders will be placed into production.
The estimated timeframe for 24-hour release pieces is approximately 3–4 weeks.
The advertised timeframe will be provided during each release and at checkout where applicable.
24-hour releases are not held on a regular schedule and may not be repeated.
RETURNS
If you change your mind about your purchase, we offer store credit or an exchange, provided your return meets our requirements below.
We do not offer refunds for change-of-mind purchases.
RETURN REQUIREMENTS
Items must be returned within 14 days of receiving your order and must be:
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Unworn
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Unwashed
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Undamaged
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Free from marks, stains, makeup, deodorant or other signs of wear
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In original condition
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With all original tags attached
All returned garments go through a strict quality-control check before a return is approved.
Due to hygiene and resale requirements, items that do not meet our quality-control standards will not be accepted and may be returned to the customer at their expense.
FULL-PRICED ITEMS
Eligible full-priced items returned within 14 days and meeting our return requirements are eligible for store credit or an exchange.
Store credit will be issued as a unique code via email within approximately 2 business days of your return being received and approved.
SALE & DISCOUNTED ITEMS
Unless otherwise stated, sale and discounted items are final sale and are not eligible for return or exchange.
This includes items purchased during major promotional periods such as Black Friday, Boxing Day, EOFY and other site-wide or selected-item sales.
If a promotion specifically states that returns or exchanges are available, the terms of that promotion will apply.
EXCHANGES
We offer exchanges for eligible items.
If you require a different size or style, please email restance.thebrand@gmail.com before sending your item back.
Once your return has been approved, our customer service team will provide you with the return instructions.
HOW DO I RETURN MY ORDER?
Please email restance.thebrand@gmail.com with your order number and the reason for your return.
Our team will confirm whether your order is eligible and provide you with the return address and instructions.
Please do not send your return to an address without first receiving return instructions from our team.
RETURN SHIPPING COSTS
Return postage is the customer's responsibility.
Original shipping costs are non-refundable.
We strongly recommend using a tracked shipping service when returning your order, as RESTANCE cannot take responsibility for returns that are lost or untraceable during transit.
FAULTY ITEMS
Every RESTANCE garment goes through a quality-control check before being dispatched.
If you believe your item has a manufacturing fault, please contact us at restance.thebrand@gmail.com as soon as possible with your order number and photos of the issue.
If an item is confirmed to be faulty and cannot reasonably be worn, we will provide an appropriate remedy in accordance with applicable New Zealand consumer law, which may include a refund, replacement or store credit depending on the circumstances.
If an item has a minor fault but remains wearable, we may offer an appropriate remedy based on the nature of the fault.
CANCELLATIONS & ORDER CHANGES
Orders are processed as quickly as possible, so we are generally unable to guarantee cancellations, changes or edits once an order has been placed.
If you need to make a change, please email restance.thebrand@gmail.com as soon as possible.
If your order has already entered processing or production, we may be unable to make changes.
PROMOTIONS & DISCOUNTS
Promotional codes must be entered at checkout where required.
Discount codes cannot be applied retrospectively after an order has been completed.
This includes welcome codes, promotional codes and other discount offers.
RESTANCE reserves the right to start, end, extend or modify promotions at any time, subject to applicable law and any specific terms advertised with the promotion.
IMPORTANT
By placing an order with RESTANCE, you acknowledge that you have read and understood our shipping and returns policy.
For any questions regarding your order, please contact:
RESTANCE — MORE THAN ACTIVEWEAR.